Lloyds Banking Group and Halifax faced a major service disruption on February 3, 2025, leaving many customers unable to make or receive payments.
The outage began early in the morning, with users reporting widespread issues accessing online banking services and mobile apps.
The disruption caused significant frustration among customers, particularly as it coincided with key financial deadlines such as payday and tax return submissions. Many were left unable to process transactions or confirm payments during the outage.
By mid-morning, both Lloyds and Halifax announced that the issues had been resolved and services were back to normal.
The banks apologized for the inconvenience caused but did not provide details on what led to the disruption. Customers were reassured that there was no need to resend payments as systems returned to full functionality.
This incident comes at a time when digital banking reliability is under increased scrutiny, with more customers relying on online platforms for their day-to-day financial needs.
It also follows recent announcements of branch closures across Lloyds Banking Group’s brands, raising concerns about the accessibility of banking services for those who prefer in-person support.
The outage has sparked renewed calls for banks to strengthen their digital infrastructure to prevent similar disruptions in the future.
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