Consumers Energy Supports Seniors with Payment Assistance

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As Michigan’s winter brings higher energy costs, Consumers Energy is providing targeted assistance to senior citizens.

Recognizing the unique challenges faced by those aged 65 and older, the company offers various resources to alleviate financial burdens and improve energy efficiency.

Proactive Outreach to Seniors

Throughout March, Consumers Energy is reaching out directly to select senior customers through its Senior Check-in program.

This initiative allows seniors to review their accounts and receive personalized payment assistance options. By calling 888-535-9280, seniors can connect with representatives who will guide them through available resources to regain control over their energy bills.

Key Programs for Seniors

Consumers Energy offers several programs tailored to meet the needs of senior citizens, including:

• Winter Protection Plan (WPP): Protects seniors from service shut-offs during the winter months while allowing partial payments on energy bills. From November through March, participants pay 7% of their estimated annual bill plus a portion of past-due balances. Reconciliation occurs in April, with adjusted payments continuing through October.

• Electric Senior Citizen Credit: Provides a $4 monthly credit on electric bills for eligible seniors, helping those on fixed incomes manage costs more effectively.

• Shut-Off Protection Plan (SPP): Offers year-round protection from service disconnection by spreading annual energy costs into equal monthly payments. A down payment is required to enroll.

Additional Support and Tips

Beyond financial assistance, Consumers Energy emphasizes energy-saving strategies to help reduce costs. For example, heating accounts for approximately 30% of a household’s energy bill, with water heaters contributing another 15%.

The company encourages seniors to adopt energy-efficient practices and explore programs like Helping Neighbors, which provides free home assessments and upgrades for income-qualified households.

Broader Accessibility

Consumers Energy also offers programs like the Consumers Affordable Resource for Energy (CARE), a 24-month affordable payment plan designed for income-qualified customers.

This program includes bill credits and gradual forgiveness of past-due balances.

For those facing medical emergencies or requiring life-support equipment, additional protections are available to prevent service interruptions.

A Lifeline for Seniors

Consumers Energy’s efforts reflect a commitment to supporting Michigan’s aging population during challenging times.

By combining financial assistance with practical solutions, the company ensures that seniors can maintain access to essential services while managing their energy costs effectively.

Seniors are encouraged to take advantage of these resources before the March 31 deadline.

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