Bank of Oklahoma Faces Service Disruptions Due to Provider Outage

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Bank of Oklahoma customers are experiencing significant service disruptions, including difficulties accessing mobile banking services.

The bank has attributed these issues to a major outage affecting one of its service providers in the Little Rock, Arkansas area.

The outage, which began earlier today, has disrupted a range of banking operations, leaving customers unable to perform routine transactions. Bank of Oklahoma has assured its customers that it is working diligently with the service provider to resolve the issue, though no specific timeline for restoration has been provided.

Customer Reactions Frustrated customers took to social media to voice their concerns, with many reporting difficulties in accessing their accounts and performing essential financial transactions. “It’s really inconvenient not being able to access my funds,” said one user on Twitter. Others expressed their hope for a swift resolution to minimize the impact on their day-to-day activities.

Bank Response In a statement, Bank of Oklahoma acknowledged the inconvenience caused to its customers and emphasized its commitment to resolving the problem as quickly as possible.

“We understand how important these services are to our customers and are working closely with our service provider to address the outage. We apologize for any disruption this has caused and appreciate your patience during this time,” the statement read.

The bank also encouraged customers to contact its ExpressBank customer service line for immediate assistance. Representatives are available during the following hours:

• Monday to Friday: 7 a.m. to 9 p.m. (CT)
• Saturday: 8 a.m. to 5 p.m. (CT)
• Sunday: Closed

Customers can reach ExpressBank at:

• Tulsa area: 918-588-6010
• Oklahoma City area: 405-272-2548
• Outside these areas: 800-234-6181

Previous Incidents This is not the first time Bank of Oklahoma has faced service disruptions. In June 2023, an outage at a third-party vendor caused delays in processing direct deposits and electronic payments.

The bank apologized and worked promptly to restore services during that incident, highlighting its dedication to minimizing customer inconvenience.

What’s Next? Bank of Oklahoma advises its customers to monitor official communications for updates on the situation.

The bank is expected to provide further details as it continues to work on resolving the issue.

For now, customers are encouraged to use alternative banking options where available and reach out to customer service for urgent matters.

As the situation unfolds, Bank of Oklahoma remains focused on restoring normal operations as quickly as possible.

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