Keeping your banking information up to date with the South African Social Security Agency (SASSA) is essential to ensure smooth and timely grant payments.
Whether you receive the Social Relief of Distress (SRD) R370 grant or any other social grant, outdated or incorrect banking details can cause unnecessary delays, verification failures, or even missed payments.
In this 2025 guide, we walk you through the correct and official steps to update your banking information on the SASSA portal — safely and efficiently.
SASSA relies on accurate bank account details to disburse grants directly to beneficiaries. If your account has been closed, you’ve switched banks, or you suspect an error in your recorded details, it’s crucial to make an update as soon as possible.
Incorrect information could result in payments being rejected or redirected.
Moreover, SASSA uses strict identity and banking verification processes to protect beneficiaries from fraud.
Any mismatch between your ID and account details can trigger an automated hold on your payments.
Updating your information ensures that funds reach your correct and verified account every month.
Before beginning the process, ensure you have the following ready:
Your South African ID number – This 13-digit number uniquely identifies you on the SASSA system.
The cellphone number used during your application – SASSA sends secure verification links or one-time passwords (OTPs) to this number.
Your new banking details – Including the bank name, account number, account type (savings or current), and branch code if requested.
Proof of bank account – Some users may be asked to upload a bank confirmation letter or statement showing their name and account number.
A stable internet connection – The update must be completed online through SASSA’s secure portal.
Having these details in advance helps you complete the process without interruptions.
Go to https://srd.sassa.gov.za. This is the only official site for SRD and related SASSA grant services. Beware of fake websites or social media links asking for your login details or PIN.
Once on the portal, select your category — either South African ID Holder or Asylum Seeker/Special Permit Holder. Each category has its own secure update process.
Scroll to the section labeled “How do I change my banking details?” Enter your 13-digit ID number exactly as it appears on your ID document.
After submitting your ID, SASSA will send a secure SMS link or OTP to the cellphone number you used during registration. This step verifies your identity and prevents unauthorized access.
Open the SMS on your phone and either click the link provided or enter the OTP on the website. You must complete this step within the allotted time, as the link or code expires for security reasons.
Once verified, you’ll be directed to a form where you can enter your updated banking information.
Fill in each field carefully — ensure your name matches exactly as it appears on your bank account. SASSA will reject mismatched details.
After submission, the system will acknowledge receipt of your updated details. SASSA and your bank will then begin a verification process, which can take several working days.
You will receive a confirmation SMS once your new account is verified and activated for payments.
Typically, the verification process takes between three to seven working days, depending on the bank. However, during busy periods, it might take longer.
Payments will only be made into the new account after verification is complete. It’s advisable not to close your old account until you’ve received payment in your updated one.
If you no longer have access to the cellphone number used for registration or you’re unable to complete the online process, contact SASSA directly for assistance.
Call the SASSA Toll-Free Number: 0800 60 10 11
Visit Your Nearest SASSA Office: Bring your ID and any supporting bank documents for manual assistance.
Staff can help you verify your identity and process the update securely.
No SMS Received: Check that your phone is on and within network coverage. If you don’t receive the link after several attempts, call the helpline for manual verification.
Verification Delay: This usually happens if the bank or SASSA system flags inconsistencies in your information. Double-check that your ID and account holder names match exactly.
Scam Messages: SASSA never requests bank PINs or full passwords. Any SMS or email asking for those details is fraudulent. Report suspicious activity to SASSA or your bank immediately.
Always prioritize security when dealing with your banking and personal details. Use only official SASSA links, never share OTPs with anyone, and avoid public Wi-Fi when updating sensitive information. Bookmark the official SASSA portal to reduce the risk of phishing.
Updating your banking details on the SASSA portal in 2025 is a straightforward but vital process.
It ensures your grants are paid accurately and securely into your chosen account.
By following the official steps, keeping your contact number active, and avoiding fraudulent sites, you can safeguard your funds and maintain uninterrupted access to your social grant payments.
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