Thousands of Barclays customers remain locked out of their online and mobile banking services as a major outage stretches into its second day.
The disruption, which began on Friday, January 31, has left users unable to check balances, make payments, or access crucial financial services ahead of key deadlines, including tax payments due to HMRC.
Barclays has acknowledged the ongoing issue and assured customers that they are working urgently to restore full functionality.
However, frustration is mounting as affected users take to social media to report difficulties in managing their accounts. Some customers have expressed concerns over missed bill payments, delayed salary deposits, and potential financial penalties.
“We are aware of the ongoing technical problems affecting our digital banking services and sincerely apologize for the inconvenience caused. Our teams are working tirelessly to resolve the issue as soon as possible,” Barclays said in a statement.
While Barclays card transactions and ATM withdrawals remain functional, some users have reported outdated balance information and missing transaction details, adding to the confusion.
The bank has advised customers not to attempt duplicate payments and has reassured them that no one will be financially disadvantaged due to the outage.
With the disruption coinciding with month-end financial commitments, Barclays has been in contact with HMRC to prevent customers from facing penalties due to delayed tax submissions.
The bank has also encouraged affected users to reach out if they have incurred fees or penalties due to the outage, promising to assess compensation claims on a case-by-case basis.
Despite reassurances, customers continue to demand clearer communication and a timeline for when services will be fully restored.
Barclays has directed users to check its official service status page for real-time updates.
As the outage persists, the bank faces increasing scrutiny from regulators and customers alike.
Many will be watching closely to see how Barclays resolves the issue and prevents future disruptions of this scale.
For more updates on the situation, customers are advised to monitor Barclays’ official channels.
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